PROTEL - Solutions & Services


	SIP Boosts Contact Center Capabilities
	Home-Based Agents: A Growing Trend
	Focusing on Customer Satisfaction
	Trasitioning to an IP Telephony Platform
	Avaya Marks Ten Years of IP Telephony


	TextPayMe delivers P2P payments via SMS
	Brokers square up over integrated voice and electronic dealing
	Support and version control key to FIX expansion
	Bloomberg launches electronic repo trading system


	spotlight AWM receives Avaya DeveloperConnection Compliant Award
	Bank of Communications, One of China's Largest Banks, Selects Avaya to Enhance Customer Self Service
	Oracle Closes Purchase of Citigroup’s Interest in i-flex solutions