spotlight AWM recieves Avaya DeveloperConnection Compliant Award

Hong Kong

ProTel Communications Ltd., the leading provider of integrated contact center and enterprise instant messaging solutions in Hong Kong, today announced that their flagship product spotlight AWM was awarded the Avaya DeveloperConnection Compliant Award for successfully compliance testing with Avaya Inc.'s Avaya Application Enablement Services Release 3.0.

spotlight AWM provides the foundation for scalable real-time enterprise communications in an organization, while enabling direct federation of networks across firewall boundaries using IETF standard protocols such as; SIP, SIMPLE and XMPP.

Businesses can use spotlight AWM to uniformly deploy a real-time communication system; which includes voice and instant messaging within their firms, to integrate with their directories and other collaboration platforms and to securely communicate with business partners and customers, while meeting security, management and compliance requirements.

spotlight AWM is ideal for organizations seeking to migrate from consumer, proprietary voice and instant messaging systems to a secure, standards-based, highly reliable system that is globally deployable and interoperable with other enterprise voice and instant messaging systems.

Because it is more open, more reliable, and more secure than other products, spotlight AWM integrates with the widest range of third party IT infrastructure products such as operating systems, directories, databases, and other IM systems.

With this award, both Avaya and PROTEL reaffirm their commitment to providing its customers with solutions that are fully compatible with spotlight AWM and the Avaya platform. With this successful compliance testing both parties provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, both parties offer a more cost effective, integrated solution to their customers.

About Avaya

As spin-off of AT&T/Lucent with prime focus on Enterprise Communications solutions, Avaya is a global leader in communication systems, applications and services. Avaya designs, build, deploy and manage networks for enterprises. Driving the convergence of voice and data communications with business applications — and distinguished by comprehensive worldwide services — Avaya helps customers leverage existing and new networks to achieve superior business results. The extensive product range of Avaya CRM family includes Definity ACD, Predictive Dialer, Avaya Interaction Center, Conversant IVR, Avaya CMS and IP based solutions. Today PROTEL’s software development team is able to build and deploy customized call center applications based on these core products.

It is also flexible enough so that once it is installed; an administrator can introduce additional capabilities, such as outbound contact and extensive reporting of agent activity, if necessary.

Because it is IP-based, users are able to tap IP networks to link distributed workers, and extend contact-center functions to agents in any location -- one of the key advantages of having an IP-based contact-center application, of course.

About PROTEL

PROTEL provides secure, scalable Real-time Enterprise Communications (REC) and Unified Presence capabilities to enterprises, carriers, developers, and SMBs through its innovative, open Spotlight AWM framework. Spotlight AWM enables real-time communication and collaboration between employees, customers, suppliers, and partners, while meeting critical requirements for control, security, integration, and compliance. Spotlight AWM provides enterprises with seamless connectivity to business contacts on Enterprise Telephony systems, public IM networks, and interoperability and server federation between other Telephony and EIM solutions based on SIP, SIMPLE and XMPP industry-standard protocols.

For more information visit the PROTEL Web site: http://www.protelnet.com