spotlight AWM is an Enterprise Collaboration Portal for Avaya IP Telephony platform, comprised of enterprise instant messaging, softphone, presence management, and groupware integration.

An Enterprise Collaboration Portal allows real-time communications and enterprise groupware capabilities to be accessible from different devices. Be it in the form of a simple web browser, mobile phone, and in particular from an Avaya IP Phone. This device agnostic, any time, any where, access to collaborative groupware application and real-time communication capabilities makes spotlight AWM framework an essential part of the real-time enterprise and is a value-added addition to your Avaya IP Telephony platform.

The value proposition of a real-time communications and enterprise collaboration is its immediateness and pervasiveness. However, unified presence awareness on all interaction channels is paramount for the real-time enterprise. Again unified presence is meaningless unless it is shared across media channels one uses on a day-to-day basis; on your instant messaging client; phone; mobile phone, etc.